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Refund Policy

Customer Cancellations:

  • 60 days before your trip: Full refund (minus a 5% processing fee).

  • Less than 60 days before your trip: the trip is non-refundable - but it is transferable if we find someone else who wants to take your spot.

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No-Show Policy:

  • No refunds or credits for missed trips.

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Cancellation by Us:

  • Full refund OR 100% credit if we need to cancel (due to weather, low sign-ups, etc.).

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Force Majeure:

  • If canceled due to extreme weather or government restrictions, we offer full credit.

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If you have any doubts, contact: where.to.lx@gmail.com

FAQ | Frequently Asked Questions

How do I get from the airport to the hotel?

We can arrange a private airport transfer as an add-on from the Bologna Airport (BLQ) to the Hotel. The drive takes approximately 20 minutes.

Please get in touch with us at where.to.lx@gmail.com for more details.

Yes! Traveling alone is a great way to meet new people, and many people will be coming solo. On this trip we’re all in it together and you’ll be part of the group from the moment you arrive.

You should fly into Bologna Airport in Italy (BLQ) but if you are already travelling you can also meet us on the first day of the trip at the hotel. Send us an email to where.to.lx@gmail.com

We’re committed to providing everyone with appropriate support and accommodation. Travelers with reduced mobility should contact our team before booking the ticket at where.to.lx@gmail.com. 

Can I come on this trip alone?

Which airport do I fly into?

Is this trip suitable for people with reduced mobility?

Can this trip cater to special dietary needs?

If you have any special dietary requirements, please inform us in advance — no less than 31 days before departure.

Yes, you’ll have plenty of leisure time to rest, recharge, and explore at your own pace.

​We do not include travel insurance as everyone’s needs are different. However, having travel insurance in place for each person is a condition of your booking. If you haven’t purchased cover yet, you can do so here:

IATI Seguros

Please ensure your travel Insurance provider covers you for the following:

  • Flight cancelation

  • Trip payments

  • Medical restriction preventing you from traveling

  • Local and destination restrictions preventing you from traveling

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You can reach out to us directly via email at where.to.lx@gmail.com .

Will I get any “free” time?

Will I get any travel insurance included?

Who do I reach out to if I have additional questions?

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